FAQS

I forgot an item at the hotel, what should I do?

Contact the hotel to search under “Lost and Found”

How can I place special orders?

Contact the hotel and indicate your request to know the conditions.

Where can I find the Restaurant menu?

Click in the link to know the Menu https://www.meliabraga.com/en/restaurant/.

Where can I find the bar menu?

Click in the link to know the Menu https://www.meliabraga.com/en/restaurant/.

Where can I find the Spa menu?

Click in the link to know the Menu https://www.meliabraga.com/en/el-spa-health-club/.

Does the hotel have a gym?

Yes.

What is the gym schedule?

During the week from 07am until 10pm. At weekend from 08am until 10pm.

Is access to the Spa, indoor pool and gym paid?

Please check conditions with the hotel.

Does the hotel have special offers?

Click in the link to know our special offers https://www.meliabraga.com/en/offer/.

Does the hotel have a mobile app?

Yes.

Is the app available on all devices?

Yes.

Is it necessary to download the app?

No, access by QR Code.

In which languages ​​is the app available?

In Portuguese, English and Spanish.

If I am not staying at the hotel, can I use the outdoor swimming pool?

Yes, you can use the outdoor pool, subject to availability. Prior booking is required. June and July – 20€/pax during the week and 25€/pax on weekends. August – 25€/pax during the week and 30€ at the weekend

What are the restaurant hours?

Lunch : monday to saturday: 12:30am – 03:00pm | Sunday: 01:00pm – 03:00pm || Dinner: sunday to thursday : 07:30pm- 10:30pm | Friday and saturday : 07:30pm – 11:00pm.

Are there any smoking areas in the hotel?

Smoking is only allowed in balconies or terraces (smoking areas). The hotel has 2 floors of rooms for smokers.

Does the hotel have its own parking?

2 free parkings and a garage with a cost of 10 euros per day.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes. All our hotels have room for storing luggage before check-in and after check-out.

Is it possible to reserve parking in advance in order to guarantee it?

Yes, you can reserve a parking space in advance, always with a pre payment.

What is the SPA and pool schedule?

During the week from 07am until 10pm. At weekend from 08am until 10pm.

Can I use the spa services without being accommodated?

No, you have to be a guest to use the services of our spa and gym.

Is the parking paid? What is the value?

2 free parkings and garage with a cost of 10€ per day.

Can I use the spa services without being accommodated?

Yes. For more information, please contact us at +351 253 144 003 or via email: spa.melia.braga@meliaportugal.com.

Are pets allowed in the hotel?

Yes. 2 pets are allowed per room with a maximum weight of 20kg. The cost is €35 per night, per pet. A deposit of €100.00 is charged to cover any damages that may occur to the room.

Does the hotel have meeting rooms?

Yes. There are 7 multipurpose rooms.

Does the hotel have weeding services?

Yes, we have. For more information please send an email to restaurante.melia.braga@meliaportugal.com.

Are there any lifts?

Yes, there are 3 lifts.

Are there any chargers for electric cars?

Yes. There is one Tesla charger, one universal charger and one Porsche charger.

Is there any Wi-fi service in the hotel (including rooms)?

Yes.

Does the hotel have lobby and public spaces?

Yes. We have a lobby bar and terrace.

Does the hotel have laundry and ironing service?

Yes, the hotel has external service.

Which activities can be booked in the reception?

City tours and car rental. Our employees are ready to help you in any situation.

Are activities for children available?

We don’t have any kids zone, just outside, in the pool area, a small slide.

Is there a babysitting service?

Yes, upon request and always subject to hotel availability.

How does the lost and found service work?

The lost are all registered and kept for a period of 5 months. For more information, contact us via the telephone number +351 253 144 000 or via email: melia.braga@meliaportugal.com.

I would like to be notified via email about promotions and special offers, what should I do?

For more information, please contact us at +351 253 144 000 or via email: melia.braga@meliaportugal.com.

Does the Hotel have a loyalty program?

Yes, Meliá hotels have the Meliá Rewards programme. You can find more information at this link: https://www.melia.com/en/meliarewards.

Where can I find information about other hotels of the group?

You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio